If you're encountering the "Unauthorized" or "Access Denied" error message while trying to access your course or preparation guide on Mindcafe, try these steps:
- Check your Mindcafe Dashboard to ensure the course is listed there.
- Consider using Chrome as your browser. It's our recommended choice for optimal performance with our programs. While Safari, Mozilla Firefox, and Internet Explorer are also viable options, Chrome offers the best experience.
- Clear your browser's cookies. Cookies store information such as login credentials and preferences. Clearing them occasionally can resolve browsing issues.
- Log out and log back into your account, or try using the Incognito mode of your browser.
If you've tried these steps and still can't access your program, please contact our customer support team by clicking the chat icon at the bottom right of this page. Provide as much detail as possible, including screenshots if applicable, to help us understand the issue. Our support agents will assist you promptly.
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