I Was Overcharged.

We're sorry to hear that you've encountered an issue with your billing. At Mindcafe, we strive to ensure transparent and accurate billing for all our users. If you believe you have been overcharged, please follow these steps:

1. Review Your Transaction: Take a moment to review the details of the transaction in question. Check the amount charged against the services or products you purchased.

2. Check for Additional Charges: Sometimes, additional charges such as taxes, fees, or subscription renewals may contribute to a higher-than-expected bill. Make sure to account for any such charges in your assessment.

3. Contact Customer Support: If you still believe there has been an error or discrepancy in your billing, please reach out to our customer support team. You can contact us via email at [support@mindcafe.com](mailto:support@mindcafe.com) or through our support portal.

4. Provide Details: When contacting customer support, please provide as much detail as possible about the transaction in question. This may include the date of the transaction, the amount charged, and any relevant order or invoice numbers.

5. Resolution Process: Our support team will investigate your case promptly and work towards resolving the issue. We may request additional information or documentation to assist with our investigation.

6. Refund or Adjustment: If it is determined that an overcharge has occurred, we will take appropriate action to rectify the situation. This may involve issuing a refund for the excess amount or adjusting your billing accordingly.

7. Preventive Measures: We continuously review our billing processes to minimize the likelihood of overcharges in the future. Your feedback is valuable in helping us improve our services and prevent similar issues from occurring.

We apologize for any inconvenience caused and appreciate your patience and cooperation as we work to resolve the matter promptly.